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When I create a new Contact in Outlook, I get the traditional Contact form which I also got in previous versions of Outlook.
Paying attention to tracking settings is particularly important because, if no tracking is specified, then it will be up to users to manually choose what they want to promote to CRM.
You can find the default for each folder in the list below; A common cause for appointment forms to get corrupted is if you have or previously had the Live Search Maps Add-In for Outlook installed.
To see if you still have calendar items based on this add-in in your Calendar folder, switch your view to “All Appointments” via the View menu.
There is a great tool kit that has been developed by Tanguy Touzard called the XRMTool Box Utility.
Among all the handy applications available is the CRM User Settings utility.